Case Study: Quure
Quure is an innovative telehealth platform that connects healthcare providers, health systems, and patients. The goal is to enable high-quality care anytime, anywhere. The application offers improve efficiency and access to exceptional care through our agile, team-based platform.
Project Overview
The application was developed from scratch using discovery process for requirements analysis and brainstorming business domain and relevant challenges. During this process design workflows were used to design the UI/UX of the application which resulted into a functional prototype of the actual application designed in Adobe XD.
Solution Architects then converted the finalized business
requirements and designs analysis into Implementation
solution which included following artifacts:
1. System Architecture Diagram
2. Pointing Domains
3. Database Design
Key Findings
Client wanted to have a medical application that was complete from scanning medical reports to prescribing drugs. Since we built the application from scratch, here are the findings of the project that were incorporated:
Quure needed a stable communication network for which we used the following set:
Tokbox (For video appointments between patients and doctors)
Dosespot (For medications and Prescriptions)
Biodigital (To show human skeletons and body parts)
Stripe (For Payments)
Pusher (For real time chat)
Sendgrid (Sending emails)
Twilio (Sending SMS)
S3 bucket (For storage)
PHAXIO (Sending Fax)
02
To read accurate data from medical equipment & lab reports was crucial. We used Nanonets for reading vitals from images.
03
To view MRI, CT scans & X-rays reports, Quure is using Dicom viewer. To show human skeletons & body parts, Biodigital worked well.
Problem Statement
Major challenge for Quure was to make users comfortable with the online appointment system, allowing them to switch from conventional means. For that we faced the following challenges;
Privacy & Security:
Patients often face challenges related to the privacy of their medical & personal information. Safeguarding the personal information of patients & ensuring confidentiality was one of the major challenges.
02
User Interface:
Seamless user experience was crucial to make applications more appealing and refined to use. Already struggling patients need proper layout and navigation through the application to make the application more user friendly
03
Pharmacy & Prescription
Quure wouldnʼt have been a one stop medical solution if it doesnʼt have integrated pharmacy & prescription facilities.
Implemented Solution
All of the major challenges highlighted above were eliminated by Xeltec engineers using these appropriate solutions;
All APIs are Encrypted
KrakenD is used as API Gateway & all APIs and
payment gateways are encrypted. Quure has SSL
& TLS certifications for secure payments. Quure is
using stripe for payment processing.
Furthermore, Quure is HIPAA complaint which
enables it to safeguard the confidentiality, safety,
and accuracy of protected health information.
User Experience
Quure incorporated discovery design in the initial UX design phases. Quure has a context menu for easy access of options that users might want to select. Furthermore, there are 13 live servers for microservices architecture, load balancers and everything is dockerized. Tokbox is used for stable & smooth video appointments.
Getting all ICD codes was also a challenge, for
which Quure is using hipaaspace. The application
is based on the Laravel platform to make it
object-oriented and expressive syntax.
One Stop Medical Solution
Quure is using dosespot API implementation for the prescriptions & pharmacy management, making Quure a refined & efficient healthcare application. Dicom viewer & Biodigital is used to view medical images such as radiographs or MRI scans & to show human skeletons and body parts respectively.
Results
Thanks to the enhanced classification through ICD codes and individual servers, we got better processing speeds & efficiency. Discovery design helped us identify the product gaps & possible opportunities which Quure capitalised.
AWS deployment ensures security, flexibility and minimal downtime to maximise user experience. Wrapping the final outcome with encrypted APIs and payment gateway certifications, Quure scored almost 400 users in just 60 days.
Key Benefits
- One stop medical solution which one can access
from anywhere around the globe. - Discovery design allows a rich and enhanced
user experience. - Integrated prescriptions and pharmacy systems
means a complete medical checkup at the
comfort of your home. - Individual servers for microservices allow
adequate distribution making the app stable and
trouble free. - All information in the application is encrypted
along with the payment gateways allowing for a
secure and complete healthcare journey.
