Friday POS | Case Study

Case Study: Friday POS

Friday POS is a comprehensive, cloud-based restaurant management system designed to optimize business operations. The platform offers a suite of services, including point of sale, back office and inventory management, reporting, self-service kiosks, and kitchen display systems.

Industry | Food & Beverages

Project Overview

Friday POS aims to deliver a reliable and efficient point of sale solution to its clients. Since its inception in 2015, the platform has been designed to improve efficiency, reduce operational costs, and enhance profitability for restaurants and cafes. Friday POS offers a powerful insights and analytics platform, changing the way restaurant owners do business.

Key Findings

During the initial development phases, several functional and technical gaps were identified:

Hardware Compatibility Issues

Compatibility problems with certain hardware components hindered effective integration and operation.

System Reliability Concerns

A stable and reliable system was necessary to minimize disruptions in payment processing and ensure optimal operations.

Integration Challenges

Friday POS required seamless integration with other business systems, such as back office and inventory software.

Problem Statement

Friday POS was designed to be an all-in-one solution for payments and restaurant management systems. However, several challenges needed to be addressed:

Disorganized System

Lack of proper organization in the POS system led to confusion, inefficiencies, and errors in managing sales, inventory, and customer data.

02 Technical Debt

The application’s complexity contributed to technical debt, which needed to be resolved.

03 Insufficient Technical Documentation

Inadequate documentation of the system’s technical aspects hindered maintenance and operations.

Implemented Solution

Our team of engineers addressed the above-mentioned issues by:

Revamping Architecture

Implementing Micro Frontend (React) and microservices on the backend increased system performance, scalability, and streamlined operations.

Resolving Technical Debt

Implementing Single Sign-On (SSO) consolidated multiple applications into a unified authentication system, simplifying user access and reducing login friction.

Enhancing Performance

Implementing gRPC enabled efficient communication between client and server applications, resulting in improved performance and reduced latency.

Results

By resolving the identified issues and implementing targeted solutions, Friday POS became a comprehensive restaurant management system. The platform features:

Multi-platform compatibility (PC, iPad, Mac, and special hardware)
Integration with QuickBooks and Xero
Self-Service Kiosk and Kitchen Display Systems
Customer Facing Display and extensive reporting capabilities
Single Dashboard Management system for maximum performance, scalability, and accessibility

Friday POS has successfully helped clients like Subway, Gloria Jeans, and Mouthful manage their kitchen and office operations more effectively, contributing to their overall success.