Case Study: PostalMethod
PostalMethods is an online print and mail outsourcing company providing secure print and mail services since 1996. Their services include HIPAA compliant printing and mailing services, invoice printing and mailing services, notice printing and mailing and customized printing and mailing services.
Key Findings
They were reliant on legacy systems.
Their system was only capable of producing a limited number of documents.
They were using a cost heavy infrastructure.
Their API needed to be robust.
They wanted a user-friendly interface.
They were relying on manual systems.
Problem Statement
The major challenge that Postal Method’s faced was that their systems were 10 years old. They were problematic for their customers and their internal operations as well. We have some of the best team members that have helped enterprises upgrade their systems through careful analysis and hard work.
Customer Related Challenges
- Their legacy systems had SOAP (Simple Object Access Protocol) based APIs. They wante
- PostalMethods customers were unable to integrate with their
systems - Their system had limited document processing bandwidth.
- Their inefficient systems led to extra charges
- Their user interface was not clean enough
02
Internal Operation Challenges
- Manual documentation was being done by employees
- Lack of streamlined internal operations
- Payment modules werenʼt organized
Implemented Solution
The biggest challenge faced by Postal Methods was their legacy systems. Xeltec engineers provided insightful solutions to Postal Methods and produced positive results with the help of the following process:
Upgraded their APIs
The reason they had legacy systems was because their APIs were SOAP based. We took our time in converting them into RESTful (Representational State Transfer) APIs.
Streamlined internal operations
We upgraded their internal operations system and provided them with an automated dashboard to eliminate the need for manual operations.
Improved User Interface
We improved their User Interface to enhance the customer experience.
System Scalability
We made their systems modular by ensuring that the bottlenecks do not cause system failure. Hence we scaled them up as per need.
Improved Payment Module
Further, we improved their payment module and
provided them with the following :
- Option to apply monthly consumption restrictions.
- Standard and customized pricing for customers.
- Auto recharge.
- Better visibility through consumption reporting.
Results
The system now has the capability to produce 10,000 documents per day. We observed an increase in user base once we revamped the system. Due to enhanced documentation processing capability, our client got more market share. There was a significant increase in efficiency , which in return increased the profitability.
Key Benefits
- Automated processes took the burden off from employees and they had more room to think about improvements.
- Better APIs meant more documentation can be
produced. - Improved User Interface meant better User
Experience. - Payment module was updated so customers can
pay without any trouble. - Better system meant less room for failure.
